Privacy Policy — Italy in a Box
Last updated: 27/05/2026
Italy in a Box (“we”, “us”, “our”) operates the website italyinabox.store and provides parcel forwarding, proxy shopping, repacking, consolidation, and related logistics services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.
1. Information We Collect
We collect personal information only for the purpose of providing our services. This may include:
- Name and surname
- Email address
- Shipping and billing address
- Phone number
- Order details and package information
- Payment-related information (processed exclusively through PayPal; we do not store credit card details)
- Any information you voluntarily provide through forms, messages, or service requests
We do not collect sensitive personal data unless strictly necessary for service or legal compliance.
2. How We Use Your Information
We use your information solely for service-related purposes, including:
- Processing your orders and service requests
- Receiving, handling, repacking, and forwarding your packages
- Communicating with you about your orders, quotes, or support inquiries
- Improving our website and customer experience
- Fulfilling legal or regulatory obligations (e.g., customs documentation)
We do not use your data for unrelated marketing without your explicit consent.
3. Payment Processing
All payments on italyinabox.store are processed securely through PayPal.
- We do not store or have access to your credit card or banking information.
- PayPal may collect additional data according to its own Privacy Policy.
4. Sharing of Information
We respect your privacy. Therefore:
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
- We only share data when necessary to provide our services, such as:
- Shipping carriers (e.g., postal services, couriers)
- Payment processors (PayPal)
- Legal authorities when required by law
All third parties receive only the minimum information required to perform their function.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze traffic and performance
- Remember your preferences
You can disable cookies in your browser settings at any time.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Maintain accurate business records
When data is no longer needed, it is securely deleted.
7. Data Security
We implement reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
However, no online transmission or storage system is 100% secure.
8. Your Rights (GDPR-Compliant)
If you are located in the European Union or the UK, you have the right to:
- Access your personal data
- Request correction or deletion
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at: [add your email]
9. International Shipping and Data Transfers
Because our service involves international shipping, your data may be shared with carriers or customs authorities outside the EU. We ensure that such transfers comply with applicable data protection laws.
10. Contact Information
If you have questions about this Privacy Policy or your personal data, you can contact us at:
Italy in a Box Email: contact@italyinabox.store Website: italyinabox.store
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recenTerms & Conditions — Italy in a Box
Last updated: [add date]
Welcome to italyinabox.store (“we”, “us”, “our”). By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing any order or using our platform.
1. About Our Services
Italy in a Box provides:
- Parcel forwarding
- Repacking and consolidation
- Proxy shopping (assisted purchases)
- Storage and handling
- Additional logistics services
We act as an intermediary between you and the stores or sellers you choose. We do not manufacture, sell, or guarantee the products you purchase.
2. Eligibility
By using our services, you confirm that:
- You are at least 18 years old
- You have legal capacity to enter into agreements
- You will use our services in compliance with all applicable laws
3. User Responsibilities
You agree to:
- Provide accurate and complete information
- Ensure that all items shipped comply with customs, import, and export regulations
- Not request shipment of prohibited or dangerous goods
- Pay all service fees, shipping costs, customs duties, and taxes
We reserve the right to refuse service if we suspect illegal, fraudulent, or unsafe activity.
4. Prohibited Items
You may not ship items that are illegal, restricted, or dangerous, including but not limited to:
- Weapons, ammunition, explosives
- Hazardous materials
- Counterfeit goods
- Perishable items
- Items prohibited by carriers or customs authorities
If a prohibited item is received, we may refuse, return, or dispose of it without refund.
5. Shipping & Delivery
We ship packages using third‑party carriers. Delivery times are estimates and may vary due to:
- Customs inspections
- Carrier delays
- Weather or operational issues
Once a package is handed to the carrier, we are not responsible for delays, loss, or damage caused by the carrier.
6. Payment Terms
All payments are processed securely through PayPal.
- We do not store credit card or banking information
- Orders are processed only after full payment is received
- Service fees are non‑refundable once the service has been performed
7. Proxy Shopping (Assisted Purchases)
When you request a proxy purchase:
- We buy the item on your behalf
- We are not responsible for product quality, authenticity, or seller errors
- Returns, warranties, or disputes with the seller are your responsibility
We do not offer refunds for proxy purchases unless the seller refunds us.
8. Package Handling, Repacking & Storage
We handle your packages with care, but:
- We are not responsible for manufacturer defects
- We are not responsible for damage caused by poor packaging from the original seller
- Storage beyond the free period may incur additional fees
- Unclaimed packages may be disposed of after the storage limit is exceeded
9. Customs, Duties & Taxes
You are fully responsible for:
- Customs declarations
- Import duties
- Taxes
- Any fees charged by customs authorities
We do not guarantee customs clearance and cannot influence customs decisions.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our liability is limited to the amount you paid for the service related to the claim
- We are not responsible for carrier delays, loss, or damage once the package is shipped
11. Account Termination
We may suspend or terminate your access to our services if:
- You violate these Terms
- You engage in fraudulent or illegal activity
- You misuse our platform
12. Intellectual Property
All content on italyinabox.store—including text, images, logos, and design—is our property and may not be copied or used without permission.
13. Changes to These Terms
We may update these Terms & Conditions at any time. The “Last updated” date will reflect the latest version.
14. Contact Information
For questions about these Terms & Conditions, you can contact us at:
Italy in a Box Email: contact@italyinabox.com Website: italyinabox.store version 1.2.