Return & Refund Policy — Italy in a Box

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Thank you for using Italy in a Box. This Return & Refund Policy explains how returns, refunds, damages, and shipping issues are handled for services provided through italyinabox.store.

1. General Policy

Italy in a Box provides parcel forwarding, repacking, consolidation, and proxy shopping services. Because we act as an intermediary between you and the seller or courier, our refund and return responsibilities are limited and clearly defined below.

2. Responsibility for Damaged Packages

Once a package is handed over to the courier, the courier becomes fully responsible for any loss, damage, or mishandling during transit.

Damage caused during international or domestic shipping is the courier’s responsibility.
Claims for compensation must be filed directly with the courier.
We will assist you with documentation if needed, but we are not financially responsible for courier-related damages.

3. Responsibility for Delays

Delivery delays caused by:

Couriers
Customs inspections
Weather conditions
Operational issues

are not the responsibility of Italy in a Box. Refunds cannot be issued for delays outside our control.

4. Our Responsibility (Repacking & Handling)

Italy in a Box is responsible only for:

Incorrect repacking performed by our team
Packaging errors that directly cause damage before the courier receives the package

If damage occurs due to improper packaging done by us, we will evaluate the case and may offer a partial or full refund of the service fee.

We are not responsible for:

Manufacturer defects
Seller packaging
Damage caused by items that were already fragile or poorly packed by the store

5. Prohibited or Restricted Items

It is the customer’s responsibility to ensure that all items comply with:

Courier restrictions
Customs regulations
Import/export laws

If a package contains prohibited or restricted items:

The customer assumes full responsibility
No refunds will be issued
The package may be returned, confiscated, or destroyed by authorities or couriers
Additional handling fees may apply

6. Wrong or Incorrect Items

If the item received is incorrect, damaged, counterfeit, or not as described:

Responsibility lies with the seller or the customer, not Italy in a Box
We do not inspect product authenticity unless you request a paid inspection service
We can assist with returns, but the seller’s policies apply

7. Returns Handling in Italy

If a package must be returned to the seller:

Handling, processing, and reshipping the return incurs an additional service fee
Shipping costs for returns must be paid by the customer
We are not responsible for seller refusal, delays, or disputes

8. Assisted Purchases (Proxy Shopping)

For assisted purchases:

Italy in a Box buys the item on your behalf
We verify the product received matches the seller’s listing
If the seller sends the wrong item, we will manage the return process in Italy at no additional handling cost
Refunds depend on the seller’s policies
We are not responsible for product defects, quality issues, or warranty claims

9. Refunds for Service Fees

Service fees are non‑refundable once the service has been performed, except in cases where:

We made a packaging error
We failed to provide the service you paid for

Shipping fees are never refundable, as they are paid directly to the courier.

10. Lost Packages

If a package is lost after being handed to the courier:

The courier is responsible
Compensation must be requested through the courier’s claim process
We will provide documentation but cannot issue refunds for courier loss

11. Contact Information

For questions about returns or refunds, contact us at:

Italy in a Box Email: [add your email] Website: italyinabox.store

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy